If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will send a replacement or refund all or part of the purchase price. All you need to do is notify us within 5 days of receipt of your order. You may call us at 972-527-2700, come in person to our flower shop at 3916 Mcdermott Rd Ste 135, or e-mail us at email@example.com.